The use of artificial intelligence (AI) technology at banks will be the difference between success and failure for them in the coming years, according to around three-quarters of bankers. According to a survey by the Economist Intelligence Unit (EIU), for Temenos, only cyber security will be a bigger primary focus for technology investment than AI in the next few years. A total of 35% of executives said cyber security is their primary technology investment focus, compared with 33% prioritising AI platforms. Banks recognise the importance of investing in technology to improve customer services, with AI's potential to personalise customer experience seen as an attractive prospect. Some 77% of respondents said AI will separate the winners and the losers.